Executive - Back Office

Executive - Back office

Job Title: Executive - Back Office

Education: Bachelors degree in Commerce (B.Com) or a related field

Experience: Freshers can apply

Location: Bangalore

About Rupeek:

Rupeek, established in 2015 and headquartered in Bangalore, stands as India's leading asset-backed digital lending fintech platform. Committed to making credit accessible to Indians in a fair and convenient manner, Rupeek pioneers innovative financial products focused on monetizing India's $2 trillion gold market. Leveraging state-of-the-art technology and an automated asset-light supply chain, Rupeek is transforming the gold loan disbursal landscape across 40+ cities in India. With a customer base exceeding 5,00,000+, the company's strategic partnerships with top banks and financial institutions underscore its commitment to building gold-backed assets through low-risk, low-touch, and friction-free processes.

Rupeek's impressive journey is supported by key investors such as Sequoia Capital, Accel Partners, Bertelsmann, and GGV Capital. In Apr 2024, Rupeek turned profitable and raised 200Cr.+ in equity capital from Manipal Group and Elevation Capital to fund its next phase of growth. Join us in redefining the future of finance through innovation, technology, and a commitment to financial inclusivity.

Role Summary :

We are hiring freshers for a Back Office Operations role involving data entry, loan processing, KYC updates, and handling customer queries. Candidates should have a Commerce background, good communication skills, and basic knowledge of MS Excel.

Key Responsibilities:

Manage day-to-day operational activities, including KYC creation, loan creation, repayment adjustments, and loan closures within the loan management system.

Ensure accurate and error-free data entry into company databases.

Handle reconciliation activities related to disbursements and collections.

Manage customer tickets in the Salesforce system, including requests for gold release, payment adjustments, loan closures, and ensure resolution within defined TAT.

Address customer escalations and queries related to payments received via email, ensuring timely and effective responses.

Collaborate and interact with internal stakeholders across departments.

Coordinate with support and operations teams via phone to resolve queries, process transactions, and handle issues efficiently.

Key Skills:

Good typing speed with high accuracy.

Proficiency in MS Excel, including Pivot Tables, VLOOKUP, and HLOOKUP.

Qualifications & Experience:

Bachelors or Masters degree in Commerce or a related field.

Prior Internship experience in financial services is preferred.