Event Manager

JOB DESCRIPTION

Position: Event Manager

Property Type: 5-Star Hotel

Location: Mumbai

Department: Banquets & Events

Reports To: Director of Sales & Marketing / Director of Events (as applicable)

ROLE OVERVIEW

The Event Manager is responsible for the end-to-end planning, coordination, and flawless execution of all events at the hotel including weddings, corporate functions, conferences, and large-scale banquets. The role demands a strong blend of client relationship management, operational precision, and cross-departmental leadership to ensure every event reflects the property's five-star standards.

KEY RESPONSIBILITIES

Client & Event Planning

• Serve as the primary point of contact for clients from initial inquiry through post-event follow-up
• Understand client requirements and translate them into detailed event proposals, floor plans, and run-of-show documents
• Conduct site inspections and client meetings to finalize event specifications
• Prepare and manage event contracts, quotations, and billing in coordination with Sales and Finance

Operational Execution

• Plan and oversee all logistical aspects of events seating, dcor, AV, staging, and timelines
• Coordinate closely with F&B, Banquets Operations, Housekeeping, Front Office, and Security to ensure seamless delivery
• Supervise on-site event execution, troubleshooting issues in real time
• Conduct pre-event briefings and post-event debriefs with all involved departments

Vendor & Resource Management

• Liaise with external vendors (dcor, entertainment, audio-visual, photography, etc.) and ensure quality and contractual compliance
• Negotiate vendor rates and manage event budgets to maximize profitability without compromising guest experience

Team Leadership

• Lead, train, and supervise event/banquet staff and coordinators on assigned events
• Allocate manpower and resources effectively across multiple simultaneous events when required
• Foster a service culture aligned with the hotel's five-star standards

Revenue & Reporting

• Support the sales team in upselling event packages, F&B enhancements, and add-on services
• Maintain accurate records of event bookings, revenues, and client feedback
• Provide regular reports on event performance, client satisfaction, and operational learnings to senior management

REQUIRED QUALIFICATIONS & EXPERIENCE

• Bachelor's degree/diploma in Hotel Management, Hospitality, or related field
• Minimum 5-star hotel experience required non-negotiable
• Proven experience managing high-value weddings, corporate events, conferences, and banquets
• Strong working knowledge of event planning software, vendor networks, and banquet operations
• Demonstrated ability to manage high-expectation, discerning clientele

KEY SKILLS & ATTRIBUTES

• Excellent communication, negotiation, and client-facing skills
• Strong organizational ability with meticulous attention to detail
• Calm under pressure; able to manage multiple events/timelines simultaneously
• Collaborative leadership style; comfortable coordinating across departments
• Financial acumen budgeting, cost control, and upselling

WORK ENVIRONMENT

• Hands-on, fast-paced environment with frequent evening/weekend work depending on event calendar
• High-visibility role with direct exposure to senior management and VIP clientele