Engagement Associate

As an Engagement Associate in the local Operations team, the role is to provide a level of quality customer service unsurpassed in the hospitality industry. Through the establishment and maintenance of excellent client relations, you will act as the face of The Executive Centre for all of our in-house and external clients. You will have strong customer service instincts, an eye for detail and a tendency to always go the extra mile for our clients.

Job Requirements

: A minimum of two years customer service and administrative experience gained either in a Hotel Front Desk/Club Floor environmen

t Customer-oriented with excellent interpersonal and communications skills, with an open mind to change

s Good team player with a positive attitude and ability to work under pressure, juggling a variety of task

s Fluency in English and another mainstream local language, depending on locatio

n Good telephone manner and ability to perform secretarial tasks under deadline

s Able to handle correspondences and inquirie

s Knowledge of Microsoft Word, Excel, & PowerPoin

t Able to work overtime occasionall

y
Responsibiliti

• es Maintains a high level of alertness and professionalism at the front counter by anticipating and responding to guests and potential clients needs or queri
• es Handles all telephone calls in a professional and efficient manner which includes exuding a cheerful and clear to
• ne Responsible for managing the office unit & PABX system setup and requests for all clien
• ts Organizes postage and document courier services, handle mail, incoming & outgoing deliveri
• es Coordinates conference room bookings, refreshments for meetings and other special arrangemen
• ts Handles all secretarial and administrative duties for clients, as request
• ed Performs check in & check out process for all clien
• ts Conduct up-selling and cross-selling to maximize reven
• ueService Standard
• s: Ensures that clients requests and demands are met to the best of your professional ability. This includes the handling of all inquiries, complaints and feedba
• ck Establishes and offers input on improvement to service standards, in liaison with the Centre-in-char
• ge Ensures that the Centres service standards are maintained at all tim
• esInterna
• l: Develop rapport and professional business relationships with fellow colleagues and stakeholde
• rs Support local Operations to maximize profitability, efficiency and productivi

ty
Qualificati

• ons
  Client satisfac
• tion Meet and greet clients in professional and friendly ma
• nner Answer all incoming phone calls in a timely and professional manner (within 3 ri
• ngs) Ensure to put client requests as a priority and that all clients are both satisfied and we have exceeded their expectat
• ions Ensure all centre service standards are maintained at a premium l
• evel Proactively up-sell TEC services for more SIR, maximising revenues and company profitabi