Ecommerce Associate

About GrowthJockey

GrowthJockey is a leading venture architect specializing in building technology-led digital startups for large enterprises. We leverage AI, machine learning, and digital transformation to deliver measurable growth.

Our proprietary AI platform, intellsys.ai, powers marketing intelligence with 100+ in-house AI models, enabling brandsfrom startups to Fortune 500 companiesto scale efficiently and intelligently. With 25+ successful venture launches, we continue to push the boundaries of innovation and digital excellence.

Role Overview

We are looking for a D2C & Catalogue Operations Executive to manage day-to-day D2C operations, scale D2Crevenue, improve customer experience, and oversee catalogue performance across marketplaces.The primary focus of this role will be D2C business growth and operations, while also supporting brand cataloguemanagement across platforms like Amazon and Flipkart.

Responsibility: D2C Business Operations & Growth

D2C Operations

Manage day-to-day operations of the D2C platform

Monitor and optimize order flow and fulfilment processes

Ensure smooth coordination with operations, logistics, and support teams

D2C Revenue Growth

Identify opportunities to scale D2C revenue

Support execution of campaigns, promotions, and growth initiatives

Customer Experience

Monitor customer journey from Add to Cart to post-delivery

Track customer feedback and identify improvement areas

Ensure a seamless purchase and post-purchase experience

D2C Marketing Performance

Track and report marketing campaign performance

Monitor key metrics such as traffic, conversion rate, CAC, and ROI

Media Planning & Coordination

Support monthly media planning and projections

Coordinate with internal teams for campaign execution, creatives, and banners

Social Media Coordination

Collaborate with the social media team for campaign execution and promotions

Brand Catalogue Management

Catalogue Management

Manage product listings across Amazon, Flipkart, and D2C platforms

Launch new product catalogues and SKUs

Listing Optimization

Improve listing quality and catalogue score

Maintain accurate product information including titles, descriptions, images, and attributes

Catalogue Audit

Conduct regular catalogue audits to identify gaps or issues

Resolve listing suppression or missing attributes

Product Launch Opportunities

Identify new products or variations to launch

Coordinate with internal teams for catalogue readiness

Reporting

Maintain and update performance and MIS reports

Share regular updates with management

Requirements

13 years experience in E-commerce / D2C operations

Experience working with Amazon, Flipkart, or D2C platforms

Basic understanding of digital marketing and performance metrics

Good knowledge of Excel / Google Sheets

Strong coordination and execution skills