Role Requirements

1625 years of experience in HR Shared Services / HR Operations delivery

Strong expertise in Core HR, Case Management, HRIS & Talent Acquisition Operations

Hands-on experience with Workday, SuccessFactors, ServiceNow, Zendesk or similar platforms

Good understanding of GenAI & Agentic AI frameworks with HR transformation exposure

Strong experience in SLA/KPI governance, operational stability, and service delivery management

Proven expertise in automation, productivity improvement, and continuous improvement initiatives

Experience managing large distributed teams and global delivery models

Strong client-facing, stakeholder management, and escalation handling skills

Experience in transition, stabilization, and service migration programs

Strong analytical, reporting, and workforce planning capabilities

PMP / HR certifications / Workday certification preferred

Key Responsibilities

Lead end-to-end delivery of HR Shared Services towers

Ensure SLA/OLA compliance, service quality, and operational stability

Drive automation, process optimization, and productivity improvement initiatives

Manage governance forums, KPIs, reporting, and performance analytics

Act as primary interface for client HR Operations stakeholders

Lead escalation management, risk mitigation, and service continuity

Support transitions, onboarding, and stabilization of new processes

Drive transformation initiatives including GenAI and digital HR solutions

Optimize workforce planning, capacity utilization, and delivery efficiency

Delivery Manager