Data Operations Team Leader Customer

Key Results & Accountabilities:

• Lead the team to ensure safe and silent operations, ensuring operational, controls and quality targets are met

• Monitor master data quality and operational performance, identifying trends and systemic issues.

• Lead root‑cause analysis and corrective actions in collaboration with Data SMEs and process owners

• Drive continuous improvement in master data processes to improve efficiency, data quality, and cycle time.

• Conduct regular formal check-ins with team to keep them appraised on the performance against defined goals, targets and ratings.

• Proactively develop the skills, competencies and knowledge of master data team with an aim to create overall process SMEs for sustained operational delivery.

• Develop a team environment that supports continuous improvements & promotes the growth mindset

• Collaborate with stakeholders to understand business processes and find opportunities for automated or data-driven solutions.

•  Customer centric mindset to ensure a smooth onboarding experience, maintenance and offboarding

•  People management in alignment with the organization's policies and applicable laws, including planning, assigning and advising work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems

• Collaborate with business partners as a SME to adequately support any new business or quickly react to supply disruption

• Drive continuous improvement to drive efficient & cost-effective operations & meet efficiency/cost saving targets

• Champion procedures and standardized processes in alignment with the master data policies, governance framework and business needs.

• Flexible in Shifts (US/UK/Europe etc.)

Essential Education & Experience

• Fluent in English language with the ability to express any idea without hesitation, have good vocabulary and grammar; people understand you easily. Both your spoken and written skills are good.

• Bachelor’s degree in management, Legal, Business, Finance, Accounting, or related field.

• Minimum of 8 -10 years of experience managing a client-service oriented function with experience in Customer Master Data, Vendor Master Data, Finance Master Data etc.

• Minimum 8 – 10 years of experience in master data systems management and development; with hands-on experience dealing with data conversion, consolidation, enrichment, and harmonization.

• Experience of working cross culturally and in an international environment

• Ability to communicate and influence across different levels in the organization.

• Engaging and collaborative way of working

• Resilient and experienced in working in multi-faceted environment.

At bp, we provide an excellent environment and benefits such as an open and inclusive culture, a great work-life balance, tremendous learning, and development opportunities to craft your career path, life and health insurance, medical care package and many others! 

Diversity sits at the heart of our company, and as an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place.  

We do not discriminate based on race, religion, colour, national origin, gender and gender identity, sexual orientation, age, marital status, veteran status, or disability status. 

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment. 
 

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.