Job Description:

Role: CyberArk PAM

Experience: 6 -10Yrs

Location : Bangalore / PAN India

Work Mode: Hybrid /

Shift : (Flexibility Required) / 12:00 PM - 10 : 00 PM

Notice Period: Immediate to 20 Days preferred

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Job Description :

Mandatory Skills :

5+ years Hands-on experience in CyberArk components PAM.
Experience in working with CyberArk solutions with different tools like SIEM, 2FA
Hands on with Beyond Trust EPM and CyberArk Core PAS
Hands on with Implementation and operations

Responsibilities:

Troubleshoot and resolve complex technical problems related to CyberArk reported by our customers.

Perform PIM (CyberArk) on day-to-day basis

Lead the incident call with diverse stakeholder

Apply and test fixes in Non-Prod, and Production environment

Document problem solutions in knowledge base.

Meticulously document case progress and technical details throughout the support case lifecycle.

Provide 24x7 on-call support via rotational schedule.

Participate in recurring support review meetings, present challenges

and mitigation plan to Product owners

Ensuring Incident is resolved within defined SLAs,

Provide input to assist with continual improvement

Responsible to plan all new activities and deliver the same as per timelines

Auditing Accounts and work on various reports, users server login issues and user permission issues as per requirements

CyberArk PAM