Job Description for CyberArk PAM engineer

Responsibilities:

* Troubleshoot and resolve complex technical problems related to CyberArk reported by our customers.

* Perform PIM (CyberArk) on day-to-day basis

* Lead the incident call with diverse stakeholder

* Apply and test fixes in Non-Prod, and Production environment

* Document problem solutions in knowledge base.

* Meticulously document case progress and technical details throughout the

support case lifecycle.

* Provide 24x7 on-call support via rotational schedule.

* Participate in recurring support review meetings, present challenges and mitigation plan to Product owners

* Ensuring Incident is resolved within defined SLA's,

* Provide input to assist with continual improvement

* Responsible to plan all new activities and deliver the same as per

timelines

* Auditing Accounts and work on various reports, users' server login issues

and user permission issues as per requirements

Requirement:

* 5+ years' Hands-on experience in CyberArk components PAM,

* Experience in working with CyberArk solutions with different tools like

SIEM, 2FA

Hands on with Beyond Trust EPM and CyberArk Core PAS

Hands on with Implementation and operations

CyberArk PAM Engineer