Customer Support Specialist

Hiring CRM & Growth Lead

We are looking for someone who can own customer communication, CRM, lifecycle journeys, campaign ideation, and relationship building across WhatsApp, SMS, Email, and automation channels. This is not a conventional CRM role. We want someone who can think, ideate, execute, coordinate across teams, and help shape how customers experience and connect with the brand.

Responsibilities

Manage CRM and customer communication journeys across WhatsApp, SMS, Email, and automation channels

Build customer relationship journeys including welcome, post purchase, engagement, win back, and loyalty flows

Ideate campaigns, launch concepts, engagement hooks, and customer experience improvements

Coordinate with design, operations, customer support, tech, and founders for smooth execution

Manage Zoho workflows and customer databases

Improve customer engagement, repeat purchase behavior, and overall brand experience Run A/B tests for messaging, offers, communication, and journeys

Analyze campaign performance and share actionable insights Preferred Experience Experience in D2C or ecommerce brands

Background in CRM, lifecycle marketing, customer relationship management, or growth Experience with Zoho, Shopify, WhatsApp tools, Email and SMS platforms

Strong execution and coordination skills

Creative thinker with high ownership mindset Ideal Candidate

Thinks beyond execution and brings ideas proactively

Understands customer psychology and brand experience

Comfortable working directly with founders

Can coordinate across departments and get things done fast

Startup minded and highly ownership drivenLocation

Gurgaon / Hybrid