Customer Support Specialist

Weve got exciting newsour Customer Support crew is growing! Were on the lookout for 4 amazing General Support champs and 4 brilliant Tech Support pros to join the squad.

Please note: this a night shift job opportunity. Apply only if okay to work on the same.

Job Title: Customer Support Technical Support (Night Shift, Remote/WFH)

Location: Bangalore (Remote Work from Home)

Experience Required: 26 years

Employment Type: Full-time

Joining: Immediate joiners preferred; walk-in interviews available

About the Role

We are seeking experienced Customer Support Technical Support Specialists to join our team for Rotimatic Plus and Rotimatic Next product lines. This role involves handling hardware issues, roti quality concerns, and technical troubleshooting calls from customers across global markets.

Key Responsibilities

• Provide technical support for Rotimatic hardware and software-related issues.
• Address and resolve roti quality queries with clear guidance and troubleshooting.
• Handle customer calls and remote support sessions with professionalism and empathy.
• Document issues, resolutions, and escalate complex cases to engineering teams when required.
• Ensure customer satisfaction by delivering timely and effective solutions.
• Work night shifts to support international customers.

Requirements

• 26 years of experience in technical support / customer support roles (preferably in consumer hardware or tech product companies).
• Strong problem-solving skills and ability to troubleshoot hardware/software issues.
• Excellent communication skills (English proficiency required).
• Ability to work independently in a remote/WFH environment.
• Flexible to work night shifts-US, Canada shifts.
• Immediate availability preferred.

Compensation & Benefits

• Competitive fixed salary based on experience.
• Attractive incentive plans linked to performance and customer satisfaction.
• Night shift allowance and additional perks.
• Work-from-home flexibility with company-provided support tools.
• Opportunities for career growth in a fast-scaling tech product company.

Why Join Us?

At Zimplistic, we are redefining kitchens with Rotimatic Plus and Rotimatic Next. Joining our Customer Support team means being at the forefront of helping customers experience innovation seamlessly.

Application Process:

• Immediate joiners encouraged.
• Walk-in interviews are available at our Sarjapur, Bangalore office.
• Remote onboarding support provided.