Customer Support Representative

Company Description

Earning Curve specializes in providing expert consulting services designed to help clients optimize their business capabilities and technology solutions. Our strategies focus on meticulous planning, execution, and support to ensure maximum efficiency and impact. We are committed to enabling businesses to achieve their goals through tailored solutions and industry best practices. With a results-driven approach, we strive to build successful, long-lasting relationships with our clients.

Are you passionate about helping people and making a meaningful impact in healthcare? Were looking for a Customer Service Representative (CSR) who thrives in a fast-paced, patient-focused environment and is committed to delivering exceptional service with empathy and precision.

As a CSR, you will be the first point of contact for patients, providers, and stakeholdersplaying a key role in ensuring seamless communication and care coordination.

Chennai, India (On-site)

6:00 PM 3:00 AM IST (MonFri)

Patient & Provider Support

• Handle inbound calls, emails, and inquiries with professionalism
• Provide accurate information on services, policies, and procedures
• Resolve concerns empathetically and escalate when needed

Appointment Scheduling

• Schedule and manage patient appointments efficiently
• Coordinate with providers and handle scheduling conflicts

Compliance & Quality

• Ensure adherence to healthcare regulations including HIPAA
• Maintain confidentiality and accurate documentation

Administrative Support

• Update CRM/EHR systems with precision
• Support patient outreach and internal coordination

Experience: 12 years in customer service (Healthcare preferred)

Communication: Strong English communication skills (verbal & written)

Tech Skills: Familiarity with CRM, EHR systems & MS Office

Core Strengths: Empathy, attention to detail, problem-solving mindset

Education: Any Degree

Bonus Points:

• Knowledge of HIPAA or healthcare regulations
• Experience in medical scheduling or patient coordination

Opportunity to grow into a full-time role

Work in a purpose-driven healthcare environment

Gain international exposure (US healthcare process)

Collaborative and supportive team culture

If youre someone who enjoys helping people, solving problems, and working in a dynamic environmentwed love to hear from you!

• Apply now or share with someone who might be a great fit!