About Faym:

At Faym, we are leading the charge in content commerce in India through our growing network of

creators. Faym.co empowers creators to set up their own mini e-commerce stores, helping them sell

products from our partnered brands. Powering over 35,000 creators with 200 Cr monthly GMV ,

we're redefining creator-led commerce in India.

Role Summary

Be the primary point of contact for creators on Faym, ensuring a seamless experience

through timely support, campaign coordination, creator engagement, and operational

Excellence.

Key Responsibilities

Creator Support

Resolve creator queries across Instagram, WhatsApp, Facebook, and Email within defined

TATs.

Handle issues related to campaigns, orders, payouts, earnings, sourcing, and content

posting.

Escalate and track critical issues to closure.

Creator Success

Drive creator satisfaction, engagement, and NPS.

Support creator onboarding and educate creators on campaigns and earning opportunities.

Gather feedback and improve creator experience.

Campaign & Operations

Support creator sourcing, onboarding, communication, and campaign execution.

Coordinate with internal teams to ensure timely campaign delivery.

Maintain creator databases and operational records.

Community & Events

Assist in creator webinars, events, and community initiatives.

Manage creator communication and follow-ups.

Process Improvement

Leverage CRM, WhatsApp tools, Google Workspace, and automations to improve

efficiency.

Create SOPs, FAQs, and support resources.

Key KPIs

First Response Time (FRT)

Resolution TAT

CSAT & Creator NPS

Query Resolution Rate

Campaign Execution Accuracy* Database Accuracy

Requirements

Excellent communication and problem-solving skills.

Proficiency in Google Sheets, Excel, Docs, CRM/Ticketing tools, and WhatsApp Business.

0-1 years of experience in Customer Support, Creator Success, Community Management,

or Operations.

Understanding of the creator economy is a plus

Customer Support intern