Customer Support Intern

Customer Support Intern (Rotational Shift) 6 Months Internship

About Amber (https://amberstudent.com)

Amber is a long-term accommodation booking platform for students. We help 80M+ students worldwide find and book student housing near their universities without the hassle of negotiation, cumbersome paperwork, or complicated payment processes.

If youre passionate about helping people, solving problems, and working in a fast-paced environment, join us in building the future of student housing.

Role Overview

We are looking for enthusiastic and customer-focused interns/apprentices to join our Customer Support team. This role requires strong communication skills, a customer-first mindset, and flexibility to work in rotational shifts.

Key Responsibilities

Respond to customer queries via chat, calls, and emails professionally and promptly

Handle large volumes of customer interactions while maintaining quality standards

Understand customer concerns and provide accurate resolutions

Maintain strong product and process knowledge across support channels

Coordinate with internal teams for issue resolution and ticket closure

Maintain turnaround times and service-level agreements (SLAs)

Deliver a positive customer experience and maintain high customer satisfaction scores

Document customer interactions accurately

What Were Looking For

Excellent verbal and written communication skills in English (mandatory)

Comfortable working in rotational shifts (mandatory)

Strong customer orientation and problem-solving ability

Ability to multitask and manage time effectively

Calm, patient, and professional approach while handling customers

Comfortable with calls, chats, and email support

Freshers and students looking for customer-facing experience are encouraged to apply

Internship Details

Internship Duration: 6 months

Shift Type: Rotational shifts

10:00 AM 7:00 PM and 12:00 PM 9:00 PM shifts are work-from-office

5:00 PM 2:00 AM shifts are work-from-home

Candidates should be comfortable working across rotational schedules based on business requirements

Opportunity to learn customer operations in a fast-paced startup environment

Why Join Amber?

Fast-paced growth opportunities

Ownership and autonomy from day one

Collaborative and high-energy work culture

Hands-on customer experience exposure