Customer Support Executive

We're Hiring | Customer Support Executive / Senior Customer Support Executive

Location: Pune (Work From Office)

Join ZingHR, one of India's leading HRMS & HCM SaaS companies, and help deliver an exceptional customer experience to enterprise clients.

Key Responsibilities

Resolve customer queries through calls, emails, chats, and support tickets.

Provide functional support on HRMS modules such as Payroll, Attendance, Leave Management, ESS & Employee Lifecycle.

Troubleshoot product-related issues and coordinate with Product & Engineering teams for timely resolution.

Ensure SLA adherence and deliver a seamless customer experience.

Build strong customer relationships through effective communication and problem-solving.

What We're Looking For

25 years of experience in Customer Support/Product Support within an HRMS/HCM SaaS environment.

Hands-on experience supporting HRMS modules like Payroll, Attendance, Leave, or Employee Management.

Strong communication, troubleshooting, and customer management skills.

Experience with ticketing tools such as Jira, Freshdesk, Zendesk, ServiceNow, or similar is preferred.

Preferred Background

Candidates from PeopleStrong, Darwinbox, Keka, UKG, ADP, Spine Technologies, greytHR, HRMantra, Pocket HRMS, Ramco Systems, Oracle HCM, SAP SuccessFactors, ZingHR, or other HR Tech organizations are encouraged to apply.