Customer Support Executive

Job Title: Customer Support Associate International Voice/Chat Process

Location: Gurugram

Job Description:

We are hiring Customer Support Associates for an International Voice/Chat Process at our Gurugram location. The role involves handling inbound/outbound customer interactions, resolving queries efficiently, and delivering excellent customer service in a fast-paced BPO environment.

Key Responsibilities:

• Handle customer calls and chat for international clients professionally and efficiently
• Understand customer issues and provide accurate resolutions
• Maintain high standards of communication and customer satisfaction
• Adhere to process guidelines and quality parameters
• Document customer interactions appropriately

Eligibility Criteria:

• Undergraduate/Graduate freshers are eligible to apply
• Graduates with experience in International Voice and Chat BPO domain are also welcome
• Excellent verbal communication skills in English
• Customer-focused mindset and problem-solving ability

Work Schedule:

• 5 days working
• 2 rotational weekly offs
• Rotational shifts (as per business requirements)

How to apply:

Interested candidates can share resume over mail id

Contact Person : HR Pinki Kumari

Contact Details : 7400184690

Email : Pinki.kumari@wns.com