Customer Support Executive

About the Company:

Teleperformance is a global leader in digital business services and customer experience management, partnering with top global brands to deliver exceptional customer support across industries and languages.

About the Role:

We are hiring Customer Support Executives - Voice Process. The role involves handling customer

queries efficiently while delivering excellent service experience.

Responsibilities:

• Handle customer queries professionally
• Provide accurate information about products, services, and policies
• Resolve customer issues ensuring high satisfaction
• Maintain records of customer interactions in the system
• Follow SOPs and company guidelines
• Meet performance metrics such as quality, productivity, and CSAT
• Escalate complex issues when required
• Stay updated with product knowledge and process changes
• Maintain data confidentiality and compliance
• Collaborate with team members effectively
• Handle complaints with empathy and problem-solving skills

Working Details:

• 5 days working per week- Rotational shifts
• 2 Rotational weekly offs
• No planned leaves for first 3 months

Compensation:

• CTC- 19K