Customer Support Executive

Job Description Customer Support Executive (Hospitality Process)

Position: Customer Support Executive Hospitality Process (MS)

Process: Hotel Engine (MS)

Job Summary

We are looking for dynamic and customer-focused professionals with a hospitality customer support background to join our team. The ideal candidate should possess excellent communication skills and be passionate about delivering exceptional customer service to international clients.

Eligibility Criteria

• Undergraduate or Graduate from any discipline.
• Minimum 6 months of BPO experience in the Hospitality domain (Mandatory).
• Excellent verbal and written English communication skills.
• Comfortable working in rotational shifts.

Roles & Responsibilities

• Handle customer queries through voice support.
• Provide prompt and accurate resolutions to customer concerns.
• Deliver exceptional customer service while maintaining quality standards.
• Coordinate with internal teams to ensure timely issue resolution.
• Maintain accurate records of customer interactions.
• Meet productivity, quality, and customer satisfaction targets.

Required Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving and customer-handling abilities.
• Ability to multitask in a fast-paced environment.
• Basic computer knowledge and proficiency in MS Office.
• Willingness to work in rotational shifts and a 5.5-day work week.

Assessment

• Versant: C1 US Voice Assessment

Note: Candidates with at least 6 months of Hospitality or BPO experience and excellent communication skills will be considered.

If interested then please share your cv on apurva.b@jmdtechnologiesinc.com