Customer Support Executive

About Houzeo

Houzeo is a 100% online real estate marketplace. From listing to closing, Houzeo technology makes home selling and buying the easiest it has ever been. Users can list their homes for a flat fee, connect with local real estate pros, and find their dream home on Houzeo.com.

Founded in Manhattan, New York, with additional offices in Charlotte, North Carolina (US), and Mumbai, India, Houzeo is led by our founder, Amit Dhameja. With an Ivy League MBA and a background in finance, real estate, and tech, Mr. Dhameja spearheads this profitable startup. We're scaling rapidly, and this in turn has created an opportunity for us to expand our services onboard Customer Success Lead.

The Houzeo Universe

Houzeos product universe includes a wide range of products and services, including:

• Houzeo IntelliList Listing: This tool auto-assigns the right paperwork for a sellers property based on location. Its the fastest way to list a home!
• Houzeo Showings: A digital showing scheduling app designed for sellers. Buyers and agents can directly request showings once a seller verifies them!
• Houzeo Offers: An offer management tool to evaluate, compare, and counter offers received on a property. Sellers can request the highest and best offers within seconds!
• Houzeo Digi Transact: Sellers can manage real estate transactions with milestones, tasks, notifications, and reminders. No more friction!
• Houzeo Dream Homes: Aims to help home buyers find their dream homes, make an offer, or start their mortgage pre-approval journey.
• Houzeo Mobile App: A comprehensive mobile app that lets home sellers and buyers
• Houzeo Home Worth Calculator: A free home value calculator that helps homeowners estimate how valuable their property is.
• Houzeo Mortgage Calculator: A mortgage payment estimator that helps potential home borrowers understand monthly payments and amortization schedules for free.
• Houzeo Closing Costs Calculator: The most advanced closing cost estimator for helping buyers and sellers understand what they have to pay on closing day.

About the Role: Are you the one?

Do you thrive on solving complex customer challenges and turning friction into satisfaction?

Can you lead by example while mentoring a high-performing team?

At Houzeo, were looking for a Customer Success Analyst whos ready to take ownership of our most high-impact accounts. If youre proactive, empathetic, and love building long-term customer relationships, this is your stage.

This role isnt just about supportit's about strategy, leadership, and making a lasting impression on our clients and our team.

Responsibilities

1. Proactively reach out to registered customers via phone calls to understand their requirements.
2. Provide detailed information about our packages, highlighting features and benefits.
3. Address customer inquiries and concerns, ensuring a positive resolution.
4. Collaborate with the sales team to optimize conversion rates and meet targets.
5. Maintain accurate records of customer interactions and transactions in the database.
6. Gather feedback to enhance customer satisfaction and contribute to product improvement.
7. Stay informed about industry trends and competitor offerings to better assist customers.
8. Foster a positive, solution-oriented team culture that focuses on customer satisfaction and operational efficiency.
9. Generate reports and insights on team performance and customer trends, presenting findings to upper management.

What You Bring

• 3+ years of experience in customer service, client management, and sales.
• Proven Relationship Builder Youve owned client relationships and handled tough situations to ensure satisfaction and retention.
• Strong Communication Clear English with a neutral/US accent and experience handling international clients, especially in the U.S. market.
• Project & Service Savvy Solid grasp of managed services and project delivery.
• Versatile Client Experience Worked with diverse clients across industries and business sizes.
• Growth Driver Track record of expanding accounts and turning clients into long-term advocates.

Nice to Haves

Highly Adaptable Able to shift strategies quickly and prioritise effectively in a fast-paced environment.

Natural Influencer Inspire cross-functional teams to align with our customer-first mindset.

Commercially Savvy Understand revenue retention and growth while protecting company margins.

Collaborative Spirit You break down silos and build strong internal partnerships.

Active Listener Hear what customers and internal teams are sayingand act on it.

Creative Problem-Solver Comfortable navigating both structured and ambiguous situations.

Empathetic Communicator Balance business goals with customer satisfaction.

Constructively Challenging Know when to push back and when to support customers.

Strong Troubleshooting Skills Take a methodical approach to resolving complex issues.

What We Offer

Flexible working hours in a remote-friendly, performance-driven environment

Exposure to real-time billing systems, vendor portals, and reconciliation processes

Opportunities to work cross-functionally with Finance, Operations, and Tech teams

Data-driven culture focused on automation, accuracy, and continuous improvement

Access to industry-leading tools like Excel, Google Sheets, and SQL-based reporting

Monthly team-building activities and performance recognition initiatives