Key Responsibilities:

Proactively engage with customers to understand their needs and ensure satisfaction.
Candidate need to work on both voice & non-voice process.
Assist with onboarding new customers and provide clear, effective product training.
Respond promptly to customer queries and resolve issues in a timely and professional manner.
Gather and analyze customer feedback to drive product and service improvements.
Support customer retention strategies and help reduce churn.
Build and maintain strong, long-term customer relationships.
Monitor customer engagement metrics and share actionable insights with the management team.

Key Skills & Qualifications:

Proficiency in Hindi, English, and Telugu is essential.
Excellent verbal and written communication skills.
Strong interpersonal skills with a customer-first mindset.
Good problem-solving abilities and attention to detail.
Basic familiarity with CRM tools such as Salesforce or HubSpot is an added advantage.
Prior experience in the skincare industry or Direct-to-Consumer (D2C) brands is preferred.
Ability to thrive in a fast-paced environment and manage multiple responsibilities effectively.

Customer Support Executive