Customer Support Executive

Company Description

Auronix Tech India is a precision manufacturing and automation solutions provider serving the electronics and semiconductor industries. With expertise backed by the Primetech global group from South Korea, established in 2001, Auronix specializes in advanced test sockets, jigs and fixtures, PCB/FPCB cutting solutions, and customized automation equipment. Our modern manufacturing facility in India, combined with technical collaboration with international teams, ensures quality, innovation, and excellence in manufacturing. We are committed to delivering reliable and high-performance solutions to meet the evolving demands of our industry.

Role Description

This is a full-time, on-site role for a Customer Support Executive based in Bengaluru, Chennai. The role involves managing customer inquiries, providing online and on-site support, resolving technical issues, and ensuring customer satisfaction at all levels. The Customer Support Executive will serve as the primary point of contact for customers, addressing queries and proactively providing information and solutions to meet their needs.

Qualifications

• Proficiency in Customer Support and Customer Service to provide outstanding assistance.
• Ability to handle Online Support and deliver excellent Customer Satisfaction outcomes.
• Experience in Technical Support to resolve client issues efficiently and effectively.
• Strong communication and interpersonal skills to build lasting relationships with customers.
• Problem-solving skills and the ability to work collaboratively under deadlines.
• Bachelors degree or equivalent in a relevant field is an advantage.
• Experience in the electronics or semiconductor industry is a plus.