Customer Support | BU - WP International

Job Title: Delivery Associate

Location: Mumbai (Marol)

Employment Type: Full-Time

Salary: Up to 6 LPA

Job Description

We are looking for a dedicated and student-focused Delivery Associate to support and guide learners through Deferral, Refund, and Program Change requests. The ideal candidate should have a strong sense of ownership, excellent communication skills, and a passion for delivering a seamless learner experience.

Key Responsibilities

• Resolve day-to-day learner queries and ensure timely closure within defined SLAs
• Communicate with learners through official channels regarding request updates
• Manage multiple learner cases efficiently while ensuring SLA adherence
• Collaborate with internal teams to provide learner-centric resolutions within guidelines

Skills Required

• Strong active listening skills to understand learner concerns effectively
• Excellent English communication (both verbal and written)
• High customer-centric approach to enhance learner experience
• Ability to multitask, manage time efficiently, and maintain consistent communication

Qualifications

• Graduate in any discipline
• Prior experience in mentoring, customer success, or academic support is an added advantage

Work Details

• 5-day work week
• Work Mode: Office / Hybrid (depending on business requirement)