Customer Support Associate

Job Title: Customer Support Associate Banking/Finance

Location: Noida sec - 62, Uttar Pradesh

Experience: 12 years (Banking/Finance preferred)

Employment Type: Full-time

Salary - 25000-35000

Key Responsibilities:

• Handle inbound/outbound customer calls, emails, or chats
• Resolve customer queries related to banking products (accounts, loans, cards, transactions)
• Provide accurate information regarding services, policies, and procedures
• Escalate complex issues to relevant departments when required
• Maintain records of customer interactions and transactions
• Ensure high customer satisfaction and quality service standards
• Follow compliance and data security guidelines (KYC, RBI norms, etc.)

Required Skills:

• Good verbal and written communication skills (English & Hindi)
• Basic knowledge of banking/financial services
• Problem-solving and customer-handling skills
• Ability to work in rotational shifts (if required)
• Familiarity with CRM tools is a plus

Qualifications:

• Graduate in any discipline (B.Com/BBA preferred)
• Prior experience in banking, finance, or BPO/customer support is an advantage

Preferred Experience:

• Experience in banking processes, financial services, or fintech support
• Knowledge of KYC, loans, credit cards, or digital banking