Customer Support Associate (Entry Level)

Job Title: Customer Service Associate

Location: Magnus Tower, Noida Sector-73 and Vidya Jeevan, Knowledge Park-1

Preferred Candidate: Residing with family in Noida, greater Noida or Nearby

Key Responsibilities

• Attend incoming calls and make outbound calls as required.
• Maintain data, prepare daily/weekly reports, and update records accurately.
• Work on Excel for basic data management (filters, formatting, tracking sheets, etc.).
• Assist with scheduling, coordination, and administrative tasks.
• Support daily operational activities and ensure smooth functioning of the centre.
• Escalate issues to the management team when required.
• Provide basic tech support (system login, form updates, simple troubleshooting) when needed.

Required Skills & Qualifications

• Minimum 01 years of experience in customer service or similar role.
• Strong communication skills (verbal and written).
• Good command of Microsoft Excel and basic computer operations.
• Basic knowledge of Microsoft PowerPoint for presentations.
• Ability to handle multiple tasks with strong attention to detail.
• Pleasant personality with a customer-centric approach.
• Basic technical understanding is an added advantage.

Preferred Candidate Profile

• Residing in Noida, preferably with family.
• Comfortable with on-site working at Magnus Tower, Sector-73.
• Willing to commute to Knowledge Park-1, Greater Noida, as required.
• Immediate joiners preferred.

Work Environment & Benefits

• Supportive work culture
• Growth opportunities within the organization
• Professional learning and development exposure