Customer Support Associate (Bangalore)

Were Hiring: Customer Support Associate (Bangalore)

Job Description:

Salary 3.8L CTC to 4.8L CTC yearly

Location - Prestige Centre Point, Cunningham Road, Bangalore

Experience 0-2 years

Company - Equipp.in (Subsidiary of Ralco Synergy Pvt Ltd)

About Equipp:

Equipp.in is a Bangalore-based tech rental startup focused on laptops, PS5s, and tablets. We are currently a small team of 2, and looking for our third team member, someone who wants to grow with us, take ownership, and doesnt need daily supervision.

You will work closely with the founder to learn, execute, and iterate on new customer support SOPs.

We are backed by our parent company, Ralco Synergy Pvt Ltd, so the uncertainty of a startup isnt there, but the growth and learning of a startup definitely is.

Were looking for someone who can own customer experience end-to-end, while also supporting core operations on the ground.

Role Overview:

This is a hybrid role combining:

• Customer support
• Operations management

You will be responsible for ensuring customers have a smooth, fast, and reliable experience from order to delivery to issue resolution.

Key Responsibilities:

1. Customer Support

• Handle customer queries via WhatsApp, calls, and email
• Guide users through product selection, checkout, and KYC
• Resolve issues related to orders, billing, upgrades, and replacements

2. Order & Operations Management

• Track and manage orders from booking to delivery
• Coordinate with delivery partners (Porter, etc.)
• Maintain inventory tracking (Excel / internal dashboard)

4. Process Ownership

• Maintain and update internal tracking sheets
• Identify recurring issues and suggest improvements
• Follow SOPs and help improve them over time

Who Were Looking For:

• 03 years of experience in customer support roles
• Comfortable handling customers directly
• Basic understanding of using AI tools like ChatGPT and Excel
• Strong ownership mindset ability to manage tasks independently
• Organized and detail-oriented

Location:

Bangalore, Cunningham Road (on-ground role)

Compensation:

3,60,000 4,80,000 per year

Why Join Us?

• Work closely with founders
• Learn across customer experience, logistics, and tech