Apptio is the leading technology spend and value management company for financial andoperational decisions across Information Technology (IT), multi-cloud FinOps, and productdevelopment. Apptio's mission is to deliver business value with every technologyinvestment. Powered by Apptio’s cloud platform and AI/ML data engine, Apptio’s SaaSapplications translate technology spend into clear business outcomes and financial ROI.Apptio applications deliver six key capabilities: cost transparency, actionable insights,planning and forecasting, usage and consumption, value management, andshowback/chargeback. As a trusted leader in FinOps and Technology BusinessManagement (TBM) with thousands of customers worldwide, Apptio empowers leaders tocut costs and redirect investments to digital innovation. For more information,
- Develop full understanding of the Apptio suite of products, including:
- The value proposition and sales messaging
- Best practices for deployment and maintenance
- Out of the box reports
- Own a set of accounts and drive product adoption, renewal and expansion
- Be a strategic advisor, establish and build strong customer relationships
- Work with the Professional Services team to ensure all customers successfullycomplete the onboarding process and a seamless transition occurs to the CustomerSuccess Team
- Understand Customer’s use cases and ensure that those asks are implemented byworking closely with Product Managers, Engineering and Support teams.
- Ensure customers create an adoption/rollout plan to ensure they are confident insuccessfully socializing and embedding the Apptio products.
- Assist the customer with the creation and ongoing adoption of their TBM Roadmapand supporting Use Cases to drive value from Apptio products.
- Ensure Customer realizes maximum value by providing required support, producttraining and business reviews which in turn leads to retention
- Monitor active customer support tickets, working with the support team as needed toensure timely resolution and escalate as needed.
- Collaborate with the Turnkey Admin Services (TAS)/Shared Managed Servicesdelivery team to ensure customer technical outcomes and month end processes areaccomplished
- Become a Platform Health Expert, effectively communicating technical knowledgeand Operational Excellence to educate customers on best practice and ensure theymaintain a healthy platform
- Conduct regular cadence with the Customer and update them regarding the newfeatures/releases of Apptio Products and helping them understand what value theybring to the table
- Proven experience in B2B SaaS environment delivering against operational metricsfocused on outcomes and value, adoption and renewal
- Excellent communication and relationship-building skills
- Ability to effectively present information (oral and written) and respond to customerquestions in one-on-one and group settings
- Ability to prioritize and multitask in a fast-paced environment
- 4-7 years of industry experience
- At least a 3-year college degree in associated field.
- Experience within IT Finance and/or Technology departments, including Digital orAgile teams
- Experience with analytics, data insights and visualization
- Experience with CRM software and other customer success tools
- Project Management skills
- Understanding of Cloud Computing concepts. Hands on experience in AWS / Azure /GCP / OCI would be a plus
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