Customer Success Consultant

Customer Success Solutions

Location: Bengaluru

Type: Full-Time

About Asper.ai

Asper.ai is an AI-powered SaaS company focused on transforming enterprise decision-making through Demand Planning and Revenue Growth Management (RGM) solutions for the Consumer Packaged Goods (CPG) industry.

As a Customer Success Solutions professional, you will serve as a trusted advisor to enterprise clients, driving successful product implementations, enabling adoption, delivering business value, and shaping product evolution through customer insights. This role requires a blend of strategic thinking, functional RGM expertise, technical understanding, and strong stakeholder management.

Key Responsibilities

Product Implementation

• Lead end-to-end customer implementations of Asper.ai solutions.
• Understand customer workflows, data structures, and business decision-making processes.
• Translate business requirements into product configurations, data mappings, and workflows.
• Partner closely with Product, Engineering, and Data Science teams to ensure successful delivery and alignment with customer objectives.

Customer Success & Adoption

• Act as the primary business liaison for customer engagements.
• Drive product adoption and value realization across customer organizations.
• Conduct workshops, training sessions, and executive reviews.
• Prepare business updates, insights, and milestone presentations for senior stakeholders.

Insights & Business Value Creation

• Review analytical outputs and model recommendations with Data Science teams.
• Support customers in scenario planning, business case development, and value quantification.
• Translate complex analyses into actionable business recommendations and compelling narratives.

Qualifications

Education

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field (mandatory).
• MBA or Master's degree in Management is preferred.

Experience

• 58 years of relevant experience in Customer Success, Consulting, Analytics, RGM, or related domains.

Skills & Expertise

Client Management

• Strong stakeholder management and consulting skills.
• Ability to convert customer needs into actionable product enhancements and roadmap inputs.
• Experience conducting client workshops, trainings, and executive presentations.

Revenue Growth Management (RGM)

• Deep understanding of key RGM levers, including Pricing, Promotions, Pack-Price Architecture (PPA), Mix Optimization, and Trade Investments.
• Ability to apply RGM concepts to solve real business challenges.

Analytical & Problem-Solving Skills

• Strong analytical, strategic thinking, and storytelling capabilities.
• Ability to structure ambiguous business problems and develop practical solutions.

Communication & Collaboration

• Excellent verbal and written communication skills.
• Ability to simplify complex data, models, and insights for business stakeholders.
• Experience working across cross-functional teams to deliver business outcomes.

Technical & AI Competencies

• Strong understanding of pricing and promotion analytics.
• Familiarity with data models, APIs, integrations, and structured data environments.
• Knowledge of POS, Finance, Promotion Calendar, and Retail/CPG datasets.

What We Look For

• High ownership mindset and self-driven approach.
• Strong problem-solving abilities and adaptability in a fast-paced environment.
• Passion for innovation, AI, and data-driven decision-making.
• Ability to build trusted relationships with customers and deliver measurable business impact.