Customer Service Representative

Job Title: Customer Support Executive

Company: Teleperformance

Responsibilities

• Provide customer support via phone, email, and chat.
• Address customer questions, provide information, and offer solutions to resolve problems or complaints (e.g., troubleshooting technical issues, explaining product features, guiding customers through processes).
• Listen attentively to customer complaints, empathize with concerns, and take appropriate steps to resolve issues effectively; escalate complex problems when necessary.
• Guide customers on effective product or service usage by providing instructions, demonstrating features, or suggesting best practices.
• Maintain accurate records of customer interactions, including inquiries, resolutions, and follow-up actions.
• Collaborate with internal teams (technical support, sales, product development) to ensure prompt and efficient resolution of customer issues.
• Deliver a positive and personalized customer experience to promote loyalty.

Requirements & Competencies

• Graduate or undergraduate in any discipline.
• Excellent communication skills in English and Hindi.
• Strong problem-solving skills and a willingness to learn.
• Ability to work in 24/7 rotational shifts, 5 days a week.
• Proficiency in MS Office; familiarity with e-learning software is an asset.
• Good internet research skills and decent typing speed.
• Commitment to organizational values, vision, and mission.
• Self-awareness, adaptability, and flexibility.
• Strong organizational and time management abilities.

Compensation

• Salary: 1.92 3.2 LPA (inclusive of PF & ESIC).