Customer Service Representative

Job Description Blended Campaign (Voice, Chat & Backoffice)

Position Overview

We are hiring for a blended campaign role that includes Voice, Chat, and Backoffice responsibilities. This is a full-time, work-from-office opportunity based in Noida.

Key Details

• Salary: 4.2 LPA
• Shifts: Rotational
• Quality Requirement: B2
• Working Days: 5 days per week
• Transport: Cabs provided
• Joining: Immediate
• Location: Noida (Work from Office)
• Eligibility: Undergraduate fresher's welcome

Responsibilities

• Handle customer interactions across voice, chat, and backoffice channels.
• Ensure high-quality communication and adherence to process standards.
• Collaborate with team members to meet performance and delivery targets.
• Maintain professionalism and customer-centric approach in all interactions.

Desired Skills

• Strong communication skills (verbal and written).
• Ability to work in rotational shifts.
• Customer service orientation with problem-solving ability.
• Willingness to learn and adapt quickly.

Benefits

• Competitive salary package.
• Transportation facility (cabs provided).
• Opportunity to work in a blended campaign environment.
• Exposure to both voice and non-voice processes.

Apply now to be part of a dynamic team delivering quality service across multiple channels!