Customer Service Representative

We are delighted to invite experienced professionals to our exclusive Walkin Drive.

Tata Consultancy Services (TCS) is hiring for Customer Care (Voice/Non-Voice Process) . If you have Customer Service / Contact Center experience, this is your chance to join one of the top IT companies in India!

Interview Details

Date: Saturday, 27th June 2026

Time: 09:00 AM 12:00 PM

Venue: Tata Consultancy Services Ltd, Think Campus, Electronic City Phase 2, Bengaluru 560100

Job Highlights:

Process: Banking (Voice Process)

Work Location: Whitefield, Bengaluru

Shift: Day Shift

Working Days: 6 Days a week

No transportation provided

Eligibility Criteria:

Graduate with minimum 12 months experience

OR

HSC with minimum 18 months experience

Maximum 12 years of experience in Contact Center

Customer Service Experience Preferred

MANDATORY Skills:

Fluent in English & Hindi (Both required Voice Process)

Comfortable working in rotational schedules if required

Salary must be credited via Bank Account only (No cash payments)

All educational & employment documents are mandatory

Important Instructions

Please review job description before attending:

https://ibegin.tcsapps.com/candidate/jobs/search

Search with Job ID: 417750

Mandatory Registration (EP ID Required)

Entry without EP ID = Not Allowed

Follow these steps:

1 Visit link & search Job ID 408480

2 Click Login New User Registration

3 Select "BPO" under area of interest

4 Complete form

5 Get your EP Number (EPCN2025XXXXX)

6 Upload CV & finish application

Documents to Carry (Mandatory)

Aadhar Card / Govt ID

1 Passport Size Photo

Updated CV (Hardcopy)

Important Notes

Do NOT attend if you had a TCS interview in last 6 months

Apply only if your profile matches the requirement

CUSTOMER CARE AGENT - JD

Responsibilities:

• Handle inbound customer calls and manage service emails per defined SLAs
• Accurately authenticate customers and record interactions in CRM
• Resolve queries on accounts, cards, payments, digital banking; escalate as per SOP
• Meet AHT, First Contact Resolution, NPS, Accuracy and Compliance targets
• Follow schedule adherence and real-time instructions from RTA/WFM
• Tag and update case dispositions; maintain email templates and tone guidelines
• Adhere to information security, data privacy and KYC guidelines
• Participate in training, nesting, and periodic re-certifications

Knowledge/Experience:

• Basic BFSI concepts: account types, card lifecycle, dispute/chargeback basics
• Customer verification/KYC steps; awareness of compliance dos & don'ts
• Standard call/email handling SOPs; complaint & escalation handling

Technical Skills:

• ACD/EPBX and softphone usage; ticketing/CRM systems
• MS Office (Outlook, Excel basics), email etiquette tools/templates
• Typing speed 35+ wpm; accuracy in data entry

Competencies:

• Clear communication (English/Hindi); vernacular advantage
• Empathy, patience, problem solving
• Attention to detail and process discipline
• Resilience under volume spikes; teamwork