Customer Relationship Management Team Lead
White Force Group
5 - 10 years
Pune City
Posted: 02/08/2026
Job Description
Urgent Hiring For CRM Lead
Location - Pune Kharadi
Salary - UPTO 14 LPA Depends on experience
Experience - 6+ years of CRM/lifecycle marketing experience, with at least 2 years managing a team
Key Responsibilities
1. Journey Architecture & Lifecycle Marketing
2. Channel Performance & Health
3. Campaign Strategy & Creative Thinking
4. Reporting, Analytics & Optimisation
5. Team Management & Execution Quality
Must-Have
6+ years of CRM/lifecycle marketing experience, with at least 2 years managing a team
Hands-on expertise with CleverTap journey builder, segmentation, A/B testing, analytics (not
just campaign scheduling)
Demonstrated experience improving WhatsApp or email channel metrics (bring numbers to
interview)
Basic SQL ability to write queries to pull cohort/user data from a data warehouse
Strong analytical mindset: you read dashboards to find problems, not just to report numbers
Experience building and documenting CRM SOPs and QA frameworks
Strong written communication: you can write sharp, contextual messaging, not just
copy-paste templates
Good to Have
Experience with Metabase or any BI tool for dashboard creation
Familiarity with Databricks or similar data platforms
SendGrid or equivalent ESP experience for email domain management
Background in health, fitness, edtech, or consumer subscription businesses
WhatsApp Business API knowledge (template approval, quality ratings, conversation
categories)
Interested candidates can share their updated resume at:
ilyas@white-force.com
9300755707
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