Content Operations Manager (Mumbai Based)

JD- Content Operations Manager

Location: Mumbai

Experience: 68 years

Employment Type: Full-time

About the Role

We are looking for a Content Operations Manager to lead and streamline the end-to-end content publishing and asset management workflow for our app. This role will own content publishing accuracy, metadata governance, library structuring, backup systems, and operational excellence at scale.

This is a high-ownership, detail-driven leadership role responsible for ensuring the apps content ecosystem is structured, searchable, error-free, and operationally efficient.

Key Responsibilities

1) Content Publishing Ownership & Governance

• Oversee and manage end-to-end content publishing across the app (videos, thumbnails, titles, descriptions, tags, categories, etc.).
• Ensure correct content mapping across sections (e.g., Binge, Trending, Categories, Series, Playlists).
• Own publishing calendars and ensure timely go-live as per launch schedules.
• Establish publishing standards and governance protocols.
• Supervise and review publishing accuracy to maintain near-zero error rates.

2) Content Library Architecture & Catalogue Strategy

• Design and maintain a scalable content library structure.
• Define and implement naming conventions, taxonomy, and metadata frameworks.
• Oversee structuring of:
• Series and episodic formats
• Playlists and collections
• Seasonal and category-based hierarchies
• Ensure discoverability through strong tagging systems and metadata discipline.
• Manage version control (final cuts, revised edits, alternate versions).

3) Asset Management & Backup Systems

• Own and maintain a structured, secure backup ecosystem for:
• Raw footage
• Edited masters
• Thumbnails/posters
• Subtitles/captions
• Scripts and related documentation
• Build and enforce archival and retention policies.
• Ensure zero loss, duplication, or misfiling of assets.
• Collaborate with tech/IT teams to optimise storage systems (Drive/Server/Cloud).

4) Metadata Accuracy & Quality Control

• Implement a strong QC process before publishing:
• Title accuracy and spell checks
• Correct thumbnails and cover art
• Proper category and series mapping
• Duration, format, and resolution validation
• Complete and structured metadata
• Ensure compliance with internal publishing and platform standards.
• Quickly troubleshoot and resolve publishing or mapping errors.
• Coordinate with Product/Tech teams for CMS-related fixes.

5) Cross-Functional Coordination & Launch Management

• Act as the central point of coordination between:
• Creative & Editorial
• Marketing & Social
• Product & Tech
• Ensure smooth publishing during campaigns, launches, and high-traffic events.
• Maintain publishing readiness for:
• Major IP launches
• Festival campaigns
• Trending moments
• High-priority binge series

6) Reporting, Analytics & Operational Insights

• Track publishing and content ops metrics such as:
• Volume of uploads
• Error rate
• Metadata gaps
• Content library growth
• Maintain a Single Source of Truth tracker (Content ID, title, format, status, publish date).
• Identify workflow inefficiencies and recommend automation or system upgrades.
• Present operational insights and improvement plans to leadership.

7) Process Building & Team Leadership

• Build, document, and enforce SOPs for:
• Upload checklists
• Naming conventions
• Folder structures
• Backup protocols
• Version control
• Lead and mentor junior content ops executives.
• Ensure consistency, accountability, and scalability of content operations.
• Drive continuous improvement initiatives to reduce manual dependency and errors.

Skills & Qualifications

• 68 years of experience in content operations, media operations, publishing workflows, or digital platforms.
• Strong experience managing CMS platforms and high-volume video publishing.
• Deep understanding of metadata structures, content taxonomy, and asset workflows.
• Comfortable working with Google Drive, cloud storage systems, spreadsheets, and CMS tools.
• Strong leadership, coordination, and process management skills.
• High attention to detail with ability to maintain operational discipline at scale.