Cluster Manager

About the Company

Zepto is a company that is shaping the future of the Indian startup ecosystem. This isnt just a job; its a chance to be part of a once-in-a-generation story.

About the Role

As a Manager II - Deputy Cluster Manager in DH Operations, you will own end-to-end operations for a cluster of 8 - 12 dark stores, ensuring seamless execution from inbound to dispatch.

Responsibilities

• Own end-to-end operations for a cluster of 8 - 12 dark stores, ensuring seamless execution from inbound to dispatch.
• Drive excellence across inbound, putaway, picking, packing, and last-mile dispatch processes with strict adherence to SLAs.
• Own and optimize critical store KPIs - putaway TAT, receiving adherence, picking/packing efficiency, defect rates, damages, shrinkage, and overall cost metrics.
• Ensure high inventory accuracy across stores through strong control mechanisms, audits, and loss-prevention initiatives.
• Drive quality compliance across handling, storage, and dispatch processes while standardizing SOPs across all nodes.
• Lead Store Managers and large ground teams, ensuring manpower alignment across throughput demands and extended-hour store formats.
• Continuously improve throughput, reduce shrinkage and damages, and drive cost efficiencies across the cluster.
• Own operational performance reviews through structured dashboards, governance cadence, and metric-driven accountability.

Qualifications

• Qualification: Graduation, MBA preferred (Operations/Supply Chain) or equivalent experience
• Experience: 36+ years in warehouse/dark store/fulfilment center operations with exposure to multi-site management

Required Skills

• Strong understanding of end-to-end warehouse operations inbound to dispatch
• Proven experience managing large ground teams across multiple locations
• Hands-on with dashboards, KPIs, and data-driven operational reviews
• Strong execution focus with ability to operate in high-volume, high-pressure environments
• Process-oriented mindset with experience enforcing SOPs and driving accountability

Preferred Skills

None specified.

Pay range and compensation package

Not specified.

Equal Opportunity Statement

Zepto is committed to diversity and inclusivity in the workplace.