Role- Client Success Partner

Experience - 4 to 7 Years

Budget - 8 LPA

Notice Period - Immediate to 30 Days

Location- Mumbai. (Ghatkoper) (only Mumbai candidates can apply.)

Only apply Digital agency candidates.

Roles & Responsibilities -

Act as the primary point of contact for assigned client accounts

Manage day-to-day client communication, follow-ups, and relationship management

Coordinate with internal teams across creative, media, content, SEO, and operations for smooth execution

Ensure campaigns and deliverables are completed within agreed timelines and quality expectations

Conduct regular client review meetings and maintain clear communication on progress and deliverables

Understand client objectives and ensure execution aligns with business goals

Track project timelines, approvals, dependencies, and pending actions across teams

Support strategy discussions, campaign planning, and client presentations

Prepare reports, MOMs, presentations, and status updates for clients and internal stakeholders

Identify client concerns proactively and ensure quick resolution through coordination with teams

Build strong long-term client relationships and contribute to account growth opportunities

Ensure high levels of client satisfaction, accountability, and

delivery ownership Our detailed job task role is listed here. For any candidate, expecting

to be interviewed, reading through this is mandatory for an interview

Key Success Metrics

Client retention and satisfaction levels

Timely delivery of projects and campaigns

Reduction in communication gaps and execution delays

Strong coordination across internal teams and stakeholders

Account growth through relationship building and proactive servicing

Accuracy and quality in reporting, presentations, and communication

Key Skills

Strong client servicing and stakeholder management skills

Excellent verbal and written communication skills

Strong coordination and follow-up capabilities

Ability to manage multiple accounts and priorities simultaneously

Good understanding of digital marketing, branding, and campaign workflows

Strong PowerPoint and Excel skills

Problem-solving mindset with high ownership

Ability to work in a fast-paced agency environment

Client Success Partner