Client Services Representative

Studio Merchandise Private Limited is a dynamic organization dedicated to delivering exceptional service and innovative solutions. Based in Gurugram, the company is committed to enabling success through streamlined operations and tailored approaches. With a customer-first philosophy, Studio Merchandise takes pride in fostering long-term client relationships and a collaborative work culture. Our mission is to drive excellence while maintaining the highest standards of professionalism.

The Client Services Representative is an on-site, full-time role based in Gurugram. The role includes managing and maintaining customer relationships, responding to client inquiries, ensuring customer satisfaction, and delivering exceptional service. The individual will serve as the primary point of contact for client communications, resolve concerns effectively, and provide updated information about services. Additionally, the role involves collaborating with internal teams to meet the financial and administrative requirements of client accounts.

• Strong skills in Client Services and experience in maintaining effective client relationships
• Exceptional Communication skills, including both verbal and written, to convey information clearly and professionally
• An ability to address concerns, prioritize Customer Satisfaction, and provide seamless Customer Service
• Familiarity with basic Finance concepts and related administrative tasks
• Strong organizational abilities and attention to detail
• Proficiency in Microsoft Office Suite and CRM (Customer Relationship Management) tools
• Bachelors degree in Business Administration, Communications, or a related field is preferred
• Experience in customer service or client-oriented roles is advantageous