Client Services

Company Description

Ease India Travel designs personalized journeys with a focus on delivering unique and rejuvenating travel experiences. Specializing in curated travel packages to Bhutan and offbeat destinations in India, the company customizes trips to meet the individual preferences of every traveler. Ease India Travel creates memorable vacations while ensuring a personal touch, helping travelers explore, relax, and rediscover themselves. Join us in bringing meaningful and joyful travel experiences to life.

Role Description

This is a full-time on-site role based in Pune Division for a Client Services representative. The role involves engaging with clients to ensure exceptional service delivery and customer satisfaction. Key responsibilities include managing client inquiries, resolving issues promptly, maintaining accurate financial records relevant to client services, and fostering strong relationships to retain and attract new clients.

We prefer a multilingual person.

Qualifications

• Strong Client Services and Customer Service skills with a focus on building trust and nurturing relationships
• Excellent Communication skills, both verbal and written, for interacting effectively with clients and team members
• Ability to ensure high levels of Customer Satisfaction through proactive problem-solving and attention to client needs
• Basic knowledge of Finance for handling client-related transactions and documentation
• Detail-oriented with strong organizational and multitasking abilities
• Experience in travel and tourism or client-facing roles is a plus
• Bachelor's degree in Business Administration, Hospitality, or a related field is preferred