Client Relationship Executive

Company Description

Teleradiology Solutions (TRS)/dAIgnostiX is a pioneering healthcare company providing advanced teleradiology services, including CT, MRI, X-ray, and ultrasound reporting, to over 150 hospitals in the United States. Founded by two Yale-trained physicians in 2002, the company has been recognized globally for its innovation, including being showcased to President Obama as a healthcare innovation leader in 2010. TRS is accredited by the US Joint Commission and is dedicated to leveraging technology for impactful solutions across teleradiology, telemedicine, and e-teaching. Known for its exceptional standards, the company was named the number one National Teleradiology company by KLAS in 2011.

Were Hiring | Client Relationship / Client Experience Executive Operations | Bangalore

Are you passionate about building strong client relationships and delivering exceptional customer experiences? We are looking for a dynamic and proactive Client Relationship / Client Experience Executive Operations to join our growing team!

Location: Whitefield, Bangalore (Work from Office)

Experience: 13 Years Preferred candidates from Healthcare / Healthcare IT backgrounds. However, candidates from non-healthcare industries with excellent communication skills are also encouraged to apply.

Qualification: Any Bachelors Degree.

Key Responsibilities:

Respond efficiently and accurately to callers while ensuring clients feel supported and valued

Provide comprehensive support to clients and stakeholders

Gather, verify, and provide accurate information to callers and internal teams

Adapt effectively to a dynamic and fast-changing work environment

Adhere to company and hospital policies, procedures, and compliance standards

Coordinate with internal departments to resolve client concerns and service requests

Manage high volumes of inbound and outbound calls professionally and efficiently

Identify priority issues and escalate them to the appropriate teams when necessary

Route calls to relevant departments/resources for timely resolution

Follow up with clients to ensure complete issue resolution and customer satisfaction

Document all call details accurately according to SOPs

Understand basic IT-related issues and escalate technical concerns to the relevant support teams

Demonstrate strong multitasking abilities in a fast-paced environment

Work efficiently across multiple internal software platforms and tools

Monitor emails regularly and respond promptly when required

What Were Looking For:

Strong communication and stakeholder management skills

Willingness to work in rotational shifts based on business requirements (Night / Early Morning / General Shifts)

Problem-solving mindset with a proactive approach

High attention to detail and strong organizational skills

Ability to thrive in a fast-paced, cross-functional environment

If youre ready to take the next step in your career, wed love to hear from you!

Apply now or share this opportunity with someone who might be a great fit.