CEO’s Office - Strategy & Operations

About BiteSpeed

Hey there! We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.

Were currently working with 2500+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal & more backing us.

Read more about our mission and the story of commerce here!

Check out more about us here - https://www.bitespeed.co/ and do read through our 200+ odd 5-star reviews to get a sense of what our customers say about us (we openly brag about this ).

Weve had some solid investors back us (making it easier for you to stalk us since youd do this anyway) -

Ecommerce AI startup BiteSpeed raised USD 3.5 million

E-commerce AI start-up BiteSpeed raises $3.5 million funding led by Peak XVs Surge

BiteSpeed Raises $1.9 Million Seed Funding From Sequoia India's Surge

About the role

This is a true generalist business role that involves working closely with our CEO on cross-functional initiatives. Its an intense, always on, high impact role. If you enjoy all things business & operations, juggling multiple initiatives and like rolling up your sleeves to get the job done this might be the role for you :).

The role will involve working with different business functions to solve problems with first-principle thinking, managing key partnerships, supporting HR and org level initiatives, perfect for someone who thrives in ambiguity, likes solving unstructured problems, and enjoys collaborating across functions.

What youll do

• Solve high-impact, cross-functional problems that dont have clear owners your primary responsibility is to bring clarity, drive execution, and deliver outcomes.

• Collaborate with Sales on initiatives to maximise revenue from identifying and fixing funnel leakages to shaping pricing/packaging strategies and enabling the team with better processes and tools.

• Work closely with Customer Success to drive outcomes on critical KPIs like trial conversions, onboarding health, retention, and churn through both strategic inputs and process design.

• Own and drive key partnerships (e.g. payment providers, enablement tools), ensuring seamless coordination across teams and timely execution.

• Lead company-wide initiatives in collaboration with HR from improving onboarding processes to driving org health projects.

• Support strategic hiring efforts from workforce planning to closing key roles, especially in Sales, CS, and Ops.

• Drive revenue and capacity planning, working with the CEO and team leads to ensure resources and targets are aligned.

• Design and maintain key business metrics and dashboards, ensuring accurate, actionable data is available for decision-making.

What makes you a good fit

• 1+ years of early stage startup experience on the business side.
• Love all things business and sales and dont shy away from getting your hands dirty to get the job done.
• Can context-switch between domains (support sales HR) without losing depth.
• Comfortable with early stage startup imperfections and able to operate in disorder.
• Extremely high agency and adaptability to make things happen.

Salary and Location

Location: Bangalore

Expected CTC: We pay top of market for the right folks and also offer generous equity (ESOP) to everyone in the team

Our Way Of Life

Over time weve realised that while were super excited about shaping the future of commerce, a big part of why people join us and stick with us is because they resonate with our way of life. You could call it work culture - but it ends up becoming more than just that.

Its taken us time to discover and articulate what our culture feels like, this evolving document is an attempt to candidly share what its like working at BiteSpeed.

Our Purpose

At BiteSpeed, work is personal. You could blame this on us being existential, but most of us are spending the best years of our lives doing this and we want to be purposeful about the kind of workplace were trying to create. Our purpose is about why were here and what we care about:-

• Personal Transformation: We like to think of BiteSpeed as being a gym for our careers. Its where we come to do great work we can be proud of and push ourselves in the pursuit of excellence. Is it comfortable? No. Is it painful? Sometimes. Is it fulfilling? Yes. We were never the company that was supposed to win - We started out of a dorm room, solo founder, early engineers who hadnt written code in their lives setting out to build a global SaaS company. Our roots are in doing things we are unqualified for and we bet on people who want that journey for themselves. There are stories of people across the company from a 20 year old whos never done sales closing enterprise deals to a college intern owning an enterprise product lifecycle - these are the stories we are proud of. If someone can look back after 2 years of working at BiteSpeed and say they dont identify with who they were, wed call it a success and we want to help them get there.

• Wealth Creation: Somehow most companies are shy about wanting to make money. Its looked at as this thing which everyone does but no one really talks about. Were not ashamed of doing it for the money. Wealth unlocks choice. If life is an amusement park, we think there is value to getting an unlimited rides pass. It's purposeful for us to try to create wealth that allows people to achieve their life's dreams - whether that's owning a house or booking a dream vacation for their parents. We do this by ensuring everyone in the team gets equity and there are generous cash & equity bumps on a frequent basis to reward performance and alignment in values.

• Winning Together: Were not here for a participation certificate. Were playing to win. The keyword here is together. Winning together is about recognising its a team sport. We don't care about man of the match awards, either we win the trophy or we dont. There is a certain camaraderie that comes with winning together thats hard to explain, but its deeply fulfilling and energising. The question we ask ourselves is - can we play the game like its never been played before?

Our Values

Our values are about how we do what we do. Values define the right thing to do. We hire, reward and sometimes have to let go based on our values. We have 5 core values:-

• Go Above And Beyond: We value people who care about doing a good job. Going above and beyond is about doing more than the bare minimum that gets the job done and raising the bar each time we have the opportunity to do so

• Making Things Happen: Each company has an operating rhythm and this is that for us. Making things happen is the opposite of being passive. Its about high agency, about always believing there is a way to get what we want and either finding the way or making the way

• Say It Like It Is: We are candid and direct when it comes to sharing feedback, transparent with our numbers and intellectually honest about the realities of any business situation

• Progress Over Perfection: Were not building rockets. We care about moving fast and iterating towards perfection. We like to take a minimum viable approach to prioritisation and problem solving and actively look for 80/20 solutions

• Dont Take Yourself Seriously, Take Your Work Seriously: Great things are built when people can contribute to pursuits beyond themselves. Being low ego, not needing praise to do a good job, taking feedback with humility, being self-critical all add up to this

Perks & Benefits

Small things weve done to ensure we take care of our wellness, learning & keep things fun:-

• Health Insurance - Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit us.
• Quarterly Off-sites - Quarterly off-sites are a core part of the BiteSpeed culture. Our off-sites range from intense quarter planning sessions to crazy mafia nights and competitive cricket matches (with a lot of trash talking).
• Cult Fitness Membership - All work and no play makes jack a dull boy. Cult Fit and Cult Play passes to make sure we hit the gym more often.
• Personal Development - We sponsor courses, conference tickets, books on a case to case basis to ensure were constantly growing.
• Salary In Advance - Trust first, by default. We pay out salaries in the first week of the month.

How to apply?

If this sounds interesting drop a personal note with why you'd want to work with us and what makes you a good fit on talent@bitespeed.co. Tell us about something you shipped that youre particularly proud of (could be due to quality or constraints or anything that made it valuable for you).

Know someone who might be a great fit? Refer them to us, if they end up joining we'll send you an Apple Airpods Pro as a gesture of thanks!

For any queries feel free to write to talent@bitespeed.co.