Business Operations Manager

Role Summary

We are looking for a proactive and results-driven Business Operations Manager with 3+ years of experience to oversee end-to-end operations, drive efficiency, and ensure high levels of customer satisfaction across properties. The role requires strong ownership, problem-solving ability, and cross-functional coordination to optimize business performance.

Key Responsibilities

• Drive operational efficiency, revenue optimization, and customer/tenant satisfaction across assigned properties.
• Oversee day-to-day operations, including housekeeping, maintenance, and vendor management.
• Ensure strict adherence to company policies, SOPs, and regulatory compliance.
• Act as the primary point of contact for tenants and stakeholders; resolve escalations in a timely and professional manner.
• Monitor and improve occupancy rates, service quality, and operational KPIs.
• Coordinate with internal teams (Sales, Marketing, Finance) to ensure seamless business operations.
• Manage and supervise on-ground staff and third-party vendors, ensuring quality and timely delivery of services.
• Handle emergency situations effectively and ensure minimal operational disruption.
• Analyze operational data and generate insights to improve processes and reduce costs.
• Ensure proper functioning of building systems, safety standards, and preventive maintenance schedules.
• Streamline workflows and implement process improvements for better efficiency and scalability.

Required Skills

• Strong communication skills (verbal & written)
• Excellent stakeholder and relationship management
• Strong problem-solving and decision-making ability
• Ability to work under pressure and handle escalations
• Good analytical and operational thinking
• Proficiency in technology tools, MIS, and operational systems
• Strong leadership and team management skills
• High level of ownership, initiative, and adaptability

Minimum Qualifications

• Bachelors degree in Business Administration, Hospitality, Operations Management, or related field
• 3+ years of relevant experience in operations, property management, or business operations

Location: Chennai & Coimbatore

Compensation: 4.0 5.0 LPA (Based on experience) + Incentives + Accommodation

How to Apply

Interested candidates can share their CVs at aaditya.s@thehelloworld.com