Business Head

About SmartQ:

SmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience.

In the last decade, weve transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve.

Since our inception in 2015, weve become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the worlds largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.

At the heart of SmartQ is a culture shaped by four core pillars:

Great People | Great Food | Great Experience | Greater Good

These values inspire collaboration, innovation, humility, and a relentless pursuit of excellence.

To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn Life page. It offers an authentic glimpse into the journey you could be part of: https://www.linkedin.com/company/smartq-bottlelabs/life/cdc290f8-ff81-4e7f-9c96-37d842f936c4/?viewA

Are you excited to join our team as Business Head?

As a Business Head at SmartQ you will be spearheading the development of new business, setting the course for other business verticals to follow, executing high-level business strategies, and championing the pursuit of organizational excellence. Your expertise will be crucial in defining and realizing our global aspirations, driving sustainable growth, and ensuring our position as a leader in the industry.

We are looking for a dynamic professional with strong operational expertise and proven leadership

experience who can make a meaningful impact on our expanding business presence. If you are eager to contribute to the evolving world of food and technology and possess the skills to lead with excellence, we would be delighted to have you join our team.

Roles and responsibilities:

• Develop and execute comprehensive business strategies aligned with the companys vision, objectives, and long-term growth plans within the F&B industry.
• Conduct in-depth market analysis to identify emerging trends, customer preferences, and new business opportunities, enabling the organization to maintain a strong competitive advantage.
• Manage end-to-end operations of the F&B business unit, ensuring seamless coordination across departments and delivering operational excellence.
• Streamline operational processes and implement efficiency-driven initiatives to enhance productivity, optimize resource utilization, and reduce operational costs.
• Lead financial planning, budgeting, forecasting, and P&L management to achieve revenue growth, profitability, and financial sustainability targets.
• Lead, mentor, and develop high-performing teams by fostering collaboration, accountability, and continuous learning to ensure individual and organizational success.
• Promote a positive and customer-focused workplace culture that encourage teamwork, innovation, and superior service delivery.
• Identify and pursue new business expansion opportunities across existing and untapped markets while collaborating with sales and marketing teams to strengthen business development and accelerate revenue generation.
• Monitor key business metrics, operational KPIs, and financial performance to ensure continuous improvement and achievement of organizational goals.
• Ensure compliance with industry regulations, quality standards, food safety protocols, and company policies across all business operations

Qualifications:

• Proven 10+ years of progressive leadership experience in the food services or F&B industry, with a strong track record of driving business growth, operational excellence, and profitability in high-performance environments.
• Bachelors or Masters degree in Business Administration, Management, Hospitality, or a related discipline from a recognized institution.
• Demonstrated success in leading large-scale business operations, managing cross-functional teams, and delivering strategic initiatives in a senior leadership capacity.
• Exceptional strategic thinking, business acumen, and problem-solving capabilities with the ability to make data-driven decisions in fast-paced and dynamic environments.
• Strong leadership, stakeholder management, communication, and interpersonal skills with the ability to influence teams, partners, and senior management effectively.
• Sound financial expertise with proven experience in budgeting, forecasting, P&L management, cost optimization, and revenue enhancement strategies.
• Deep understanding of the food services industry, market trends, customer behavior, operational best practices, and competitive business landscapes.

Message from CEO:

We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.