Associate ServiceNow Engineer

About the Company

LHAP / Lighthouse India is currently seeking an Associate Engineer ServiceNow to support the development, maintenance, and administration of the ServiceNow platform.

About the Role

To be successful in this role, the candidate should be reliable, eager to learn, technically inclined, and capable of supporting day-to-day platform operations under guidance from senior team members. This role is ideal for candidates who are building their expertise in ServiceNow development, ITSM workflows, scripting, and platform support.

Responsibilities

• Support the configuration and maintenance of ServiceNow modules and workflows
• Assist in developing and updating forms, business rules, UI policies, and workflows
• Support incident, problem, and service request management processes
• Assist in troubleshooting ServiceNow-related issues and support tickets
• Work with senior engineers on enhancement and defect fixes
• Support integrations with external systems under guidance
• Maintain ticketing records and update technical documentation
• Create and update SOPs, runbooks, and knowledge articles
• Support platform upgrade testing and validation activities
• Assist in L1 / L2 support activities for ServiceNow issues
• Identify recurring issues and escalate to senior team members
• Collaborate with internal IT teams for issue resolution
• Ensure compliance with platform governance and security standards
• Other duties as assigned

Qualifications

• Bachelors degree in Computer Science, Engineering, IT, or equivalent experience
• 13 years of experience in ServiceNow development, support, or administration
• Basic understanding of ServiceNow workflows and ITSM processes
• Exposure to scripting and configuration in ServiceNow
• Strong willingness to learn and grow in a fast-paced environment
• Good problem-solving and communication skills

Required Skills

• Basic understanding of ServiceNow ITSM modules, including:
• Incident
• Problem
• Change
• Request
• Knowledge
• Understanding of ServiceNow workflows and ticket lifecycle
• Exposure to ServiceNow configuration and administration
• Basic knowledge of JavaScript / Glide scripting
• Familiarity with APIs and integration concepts
• Understanding of IT support processes and service operations
• Good troubleshooting and analytical skills
• Good communication and collaboration skills
• Willingness to learn new modules and technologies

Preferred Skills

• ServiceNow CSA (Certified System Administrator) preferred
• Exposure to Service Portal
• Knowledge of cloud platforms such as Azure / AWS / GCP good to have
• Basic understanding of APIs and integrations

Why Lighthouse?

Hybrid work flexibility

Strong culture of innovation and collaboration

Opportunities to work with cutting-edge tools and brilliant minds

A mission-driven company with global reach and heart

Equal Opportunity Statement

We are committed to diversity and inclusivity.