Associate - Application Support

MSCI

3 - 5 years

Mumbai

Posted: 18/05/2026

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Job Description

Your Team Responsibilities

Position Overview:

Are you smart, motivated, and passionate about IT Infrastructure, Applications and Operations? MSCI is seeking a smart, enthusiastic & hands-on IT operations team member.

Scope of Responsibility /Expectation:

Monitoring & management of alerts, events via relevant monitoring & ticketing tools
Provide Level 1 & Level 2 technical support for On-prem and cloud platform issues
Provide level 1 & Level 2 technical support for applications on On-prem & cloud-based systems.
Coordinate maintenance activities and outages with infrastructure, Application management and Client coverage teams.
Identify key areas for automation and optimization to enhance productivity
Identify opportunities for optimizing performance and provide suggestions for development.
Should have exposure handling major incidents and escalations
Creating Dashboards & automation of existing BAU work
Performing assigned incident and change management tasks
Escalating higher priority incidents to relevant teams
Mobilizing technical resources during conference calls

Your Key Responsibilities

Monitoring & management of alerts, events via relevant monitoring & ticketing tools
Provide Level 1 & Level 2 technical support for On-prem and cloud platform issues
Provide level 1 & Level 2 technical support for applications on On-prem & cloud-based systems.
Coordinate maintenance activities and outages with infrastructure, Application management and Client coverage teams.
Identify key areas for automation and optimization to enhance productivity
Identify opportunities for optimizing performance and provide suggestions for development.
Should have exposure handling major incidents and escalations
Creating Dashboards & automation of existing BAU work
Performing assigned incident and change management tasks
Escalating higher priority incidents to relevant teams
Mobilizing technical resources during conference calls

Your skills and experience that will help you excel

Skills:

Minimum 3 year of experience in any of the skills – Shell, Python, PowerShell scripting, Power BI reporting, Azure functions, CI/CD & Power automate.
Monitoring & management of alerts, events via relevant monitoring & ticketing tools
Provide Level 1 & Level 2 technical support for On-prem and cloud platform issues
Provide Level 1 & Level2 technical support for applications on On-prem & cloud-based systems.
Coordinate maintenance activities and outages with infrastructure, Application management and Client Coverage teams.
Identify key areas for automation and optimization to enhance productivity
Identify opportunities for optimizing performance and provide suggestions for development.
Build AI Automation to help operations and support activities.
Should have exposure handling major incidents and escalations
Creating Dashboards & automation of existing BAU work
Automation of manual tasks.

Desired Experience:

Bachelor's degree, Computer Science, Engineering or other similar concentration (BE/MCA)
Master’s degree a plus
3+ years of overall experience working in 24 X 7 IT infrastructure, Application & Operations environment
Strong knowledge of Unix Administration.
Worked upon any of the cloud platforms – GCP/Azure/AWS is nice to have.

About Company

MSCI Inc. is a leading global provider of critical decision-support tools and services for the investment community. The company is best known for its market indexes, such as the MSCI World and MSCI Emerging Markets Indexes, which are widely used as benchmarks by asset managers and institutional investors worldwide. In addition to indexes, MSCI offers portfolio risk and performance analytics, real estate data, and environmental, social, and governance (ESG) research to help clients make informed investment decisions. With a strong presence across major financial markets, MSCI plays a pivotal role in shaping investment strategies and facilitating transparency in global capital markets.