Assistant Operations Manager

The Assistant Manager Operations will be responsible for overseeing daily travel operations, ensuring service quality, managing teams, and optimizing processes for efficiency. The ideal candidate must have strong expertise in GDS (Amadeus/Sabre/Galileo) systems, excellent client-handling skills, and experience in managing travel operations in a fast-paced environment.

Oversee end-to-end travel operations including ticketing, reservations, reissues, refunds, and itinerary planning.

Ensure seamless execution of travel requests in compliance with company policies and travel guidelines.

Maintain SLA adherence, accuracy, and service excellence across operational workflows.

Monitor daily queues, workloads, and operational bottlenecks; escalate issues proactively.

Lead, mentor, and supervise a team of travel consultants/executives.

Provide training on GDS tools, SOPs, quality standards, and best practices.

Conduct performance reviews, monitor productivity, and implement improvement plans.

Handle escalations and provide resolutions within defined turnaround times.

Build and maintain strong relationships with corporate clients, vendors, and partners.

Assist in onboarding new accounts and ensuring smooth operational transitions.

Manage all operations related to Global Distribution Systems (Amadeus/Sabre/Galileo).

Support complex bookings: multi-city, round-the-world, and group travel.

Validate fares, issue tickets, process exchanges, and handle ADM/ACM-related tasks.

Update team on fare rules, system updates, and product enhancements.

Experience in corporate travel operations (TMC environment preferred).

Certifications in any GDS platform (Amadeus/Sabre/Galileo).

Strong analytical skills with proficiency in reporting tools (Excel, MIS).

Ability to work in rotational shifts

SLA compliance & accuracy levels

Customer satisfaction & resolution turnaround

Operational efficiency & error reduction

Team performance metrics

Ticketing quality and GDS productivity