Assistant Manager- Network Operations
Genpact
5 - 10 years
Gurgaon
Posted: 22/05/2026
Job Description
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Inviting applications for the role of Assistant Manager- Network Operations Role Summary: We are looking for experienced and proactive Level 2 Network Operations Engineers to join our Global Network support Team. This role is pivotal in maintaining the stability performance and scalability of our enterprise network infrastructure. The engineer will focus on incident resolution change execution and continuous service improvement ensuring high availability and adherence to SL As. Responsibilities: - Deliver 24 x 7 operational support for enterprise network and Wi Fi services. - Monitor network health and respond to alerts and incidents in real time. - Perform L2-level triage advanced troubleshooting and resolution of network issues. - Escalate unresolved or complex issues to Level 3 engineering or vendor support with proper diagnostics. - Own and execute L2 network changes including configuration updates upgrades patches and optimizations in production and non-production environments. - Prepare review and validate change implementation plans back-out plans and risk assessments as part of Change Management (ITIL). - Participate in CAB (Change Advisory Board) discussions and provide technical impact analysis for proposed network changes. - Ensure changes are implemented within approved maintenance windows and comply with SL As and governance standards. - Perform post-change validation monitoring and documentation to confirm successful implementation and service stability. - Maintain detailed documentation of incidents changes configurations and network diagrams. - Conduct root cause analysis (RCA) for incidents related to changes and contribute to problem management initiatives. - Collaborate with cross-functional teams including Incident Management Service Desk Security and Infrastructure teams. - Recommend and implement network performance stability and resiliency improvements. - Develop and maintain SO Ps Method of Procedures (MO Ps) and knowledge base articles for operational and change activities. - Liaise with vendors and service providers for change execution support escalations and service improvements.Qualifications
Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business AnalyticsCertifications
Certified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online, Certified Kubernetes Administrator (CKA) - CNCF (Cloud Native Computing Foundation)CNCF (Cloud Native Computing Foundation), Certified Software Asset Manager (CSAM) - Pearson VUEPearson VUE, ITIL Foundation Certificate in IT Service Management - AxelosAxelos, ServiceNow Certified Application Developer - ServiceNowServiceNowRequired Skills
Agile Methodology, Applications Support, Backup Management, Client Relations, Cloud Applications, Collaboration Tools, Database Administration, Database Maintenance, Database Management, Database Monitoring, Design Thinking, Enterprise Resource Planning (ERP), Executive Presence, Inclusion, Oracle Exadata Database Machine, Oracle Solaris, OS management, Personal Effectiveness, Security Operations Management, Server Infrastructure, ServiceNow Platform, Storage Management, Storytelling, Windows Deployment Services (WDS), Windows Server SupportLanguage
EnglishLanguage Proficiency -
Proficient - C2Additional Job Location -
Job Type
RegularMaster Skill List -
Operations SupportRemote Type -
OfficeWork Shift -
Day Job (India)Why join Genpact?
• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
About Company
Genpact is a global professional services and IT consulting company that specializes in digital transformation, business process management (BPM), data analytics, artificial intelligence, and outsourcing services. The company was founded in 1997 as a unit of General Electric and later became an independent public company._x000d_ _x000d_ Genpact works with industries such as banking, healthcare, insurance, manufacturing, and retail, helping organizations improve operations through automation, AI, cloud, and analytics solutions. It has operations in more than 30 countries and employs over 140,000 people globally.
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