Assistant IT Manager

Assistant IT Manager Digital Platforms & Client Technology Coordination

Location: Mumbai (Travel across Pan India locations)

Department: Information Technology / Digital Operations

Reporting To: IT Manager

About the Role

We are looking for a proactive and business-oriented Assistant IT Manager to support and manage the technology ecosystem across our corporate food services operations. This role will act as a critical link between business teams, clients, and technology partners, ensuring seamless digital operations, successful technology implementations, and excellent user experience across multiple locations.

Key Responsibilities

• Coordinate with technology vendors and platform partners for smooth day-to-day operations.
• Manage technology implementations, upgrades, integrations, and new feature rollouts.
• Act as the primary liaison between clients, operations teams, and technology partners.
• Conduct User Acceptance Testing (UAT) for new features, modules, and system enhancements.
• Support digital ordering platforms, POS systems, payment gateways, kiosks, and client dashboards.
• Monitor operational reports, dashboards, and data accuracy.
• Lead technology deployment for new sites, cafeterias, food courts, and digital ordering initiatives.
• Drive issue resolution, vendor performance tracking, and SLA compliance.
• Conduct user training sessions and support technology adoption across locations.

What We're Looking For

Experience

• 57 years of experience in:
• IT Coordination
• Digital Operations
• Technology Implementation
• Hospitality/F&B Technology Operations
• Retail or Food-Tech Ecosystems

Key Skills

• Vendor Management
• UAT Testing
• Project Management
• Client Relationship Management
• Dashboard & Reporting Analysis
• Process Improvement
• Cross-functional Coordination
• Technology Implementation

Technical Understanding

Working knowledge of:

• POS Systems
• Food-Tech Platforms
• APIs & Integrations
• Mobile Ordering Applications
• Payment Gateways & Digital Wallets
• QR Ordering Systems
• Excel & Reporting Tools
• Cloud-Based Operational Platforms

(Coding or software development experience is not mandatory.)

Qualifications

• Bachelor's Degree in IT, Computer Science, Engineering, or a related field.
• Project Management certifications will be an added advantage.

What Makes You Successful

• Strong ownership mindset
• Excellent communication and stakeholder management skills
• Problem-solving approach
• Attention to detail
• Ability to manage multiple priorities and timelines
• Strong execution and follow-up capabilities
• Client-centric attitude