Assistant Center Manager

Job Title: Assistant Center Manager (Front Desk)

Department: Operation

Job Summary

Responsible for creating a welcoming, productive, and community-driven environment. This role combines front office responsibilities with community engagement, ensuring smooth daily operations while enhancing member experience.

Key Responsibilities

Front Desk & Member Services

• Greet members, guests, and visitors with a warm and professional attitude
• Manage check-ins, visitor registrations, and access control
• Assist members with inquiries regarding workspace plans, amenities, and services
• Handle incoming calls, emails, and front desk communication

Operations & Facility Management

• Ensure workspace cleanliness, organization, and readiness at all times
• Coordinate with housekeeping, IT support, and maintenance teams
• Monitor meeting rooms, Canteen and workspace utilization across the Center.
• Intercom Facility Management & Issue Resolution for entire center
• Handle incoming and outgoing couriers for clients.

Community Management

• Build and maintain strong relationships with members
• Facilitate networking and collaboration within the coworking community
• Support planning and execution of community events, workshops, and meetups
• Onboard new members and provide workspace orientation

Required Skills & Competencies

• Strong communication and interpersonal skills
• Extrovert personality
• Customer service mindset with a friendly, approachable personality
• Ability to multitask and manage a dynamic environment
• Problem-solving and conflict resolution ability
• Good organizational and time management skills
• Proficiency in MS Office and booking/CRM tools

Qualifications

• Graduate in any discipline (Hospitality, Business Administration preferred)
• 13 years of experience in front desk, hospitality, or coworking spaces
• Fluency in English and local language