Artificial Intelligence Engineer

Join Our Team as an AI Engineer at Helo.ai by VivaConnect

Location: Andheri, Mumbai

Working Days: Monday to Friday

Work Mode: Work from Office

About Helo.ai At Helo.ai by VivaConnect, we enable businesses to connect with their customers through powerful engagement channels at scale.

SMS, WhatsApp, RCS, Voice, and Contact Centre solutions

24+ years of industry expertise

30+ billion engagements handled annually

Partnerships with Meta, Google, and leading telecom operators We power communication infrastructure for enterprises that require reliability, automation, and intelligent customer engagement.

Why Build Your Career With Us

Work on Generative AI-powered communication platforms

Build production-grade conversational AI systems

Deploy LLM-powered workflows across engagement channels

Gain hands-on exposure to NLP, prompt engineering, and AI orchestration

Discover More About Helo.ai

Website: https://helo.ai/

LinkedIn: https://www.linkedin.com/company/sayheloai/posts/?feedView=all

Instagram: lifeathelo.ai

The Role Youll Play As an AI Engineer, you will design, develop, and deploy conversational AI and automation solutions across WhatsApp and digital engagement platforms. Your role will focus on:

Building scalable conversational AI workflows

Integrating LLM APIs into production-ready systems

Supporting automation across engagement channels

Improving response intelligence and personalization In addition to the responsibilities listed below, you should be open to taking up any additional tasks related to this role that support smoother operations and effective AI solution delivery across teams.

What Youll Be Driving

Conversational AI Development Design chatbot workflows using NLP and Generative AI Build assistants for automated customer engagement Improve intent detection and response quality through prompt engineering Optimize conversation flows for scalability and performance

LLM & Model Integration Integrate LLM APIs into production-ready systems Design prompt pipelines and response orchestration logic Improve contextual accuracy through dataset refinement Implement structured response generation for enterprise workflows

Automation & Platform Integration Integrate AI workflows with CRM systems and CPaaS platforms Deploy automation across WhatsApp, SMS, Email, and Voice channels Build API-driven orchestration pipelines Support monitoring and optimization of AI workflows

Solution Architecture Contribution Translate business requirements into AI-powered automation solutions Design scalable conversational architectures Support deployment across cloud environments Improve reliability and performance of AI services

Continuous Improvement Monitor model performance and conversation success rates Improve automation accuracy through testing and iteration Suggest enhancements to AI pipelines and engagement workflows Stay updated with Generative AI and LLM ecosystem advancements

Knowledge & Expertise We Value Functional Expertise

Experience in NLP, Conversational AI, or Generative AI solutions

Hands-on experience integrating LLM APIs into applications

Experience with prompt engineering and response optimization

Exposure to chatbot orchestration frameworks or automation pipelines

Understanding of REST APIs and JSON workflow systems Professional Strengths

Strong analytical and problem-solving mindset

Ownership-driven execution approach

Ability to work in fast-paced product environments

Clear communication with technical and business stakeholders

Collaborative approach across cross-functional teams Platforms & Technologies Python OpenAI / LLM APIs REST APIs JSON Workflows Cloud Platforms (AWS / Azure / GCP) Conversational Automation Platforms