Application Support Analyst (Multiple Openings) | Remote | Full Time

Application Support Analyst (Multiple Openings)

Location: Hyderabad Headquarters

Type: Full-time | Remote

Industry: AI Product Company (via Ishwa Consulting)

About the Role

We are hiring Application Support Analysts (multiple positions) for a fast-growing AI product company. This is a tech-functional role, ideal for professionals who enjoy troubleshooting, working with APIs, and keeping systems stable.

Key Responsibilities

• Monitor and support live web applications and backend systems
• Respond to technical issues from users and internal teams
• Investigate bugs using API tools and system logs
• Document issues, fixes, and known resolutions
• Coordinate with developers and QA for escalations
• Conduct data validations and basic API testing

What Were Looking For

• 26 years of experience in application or technical support
• Strong skills with tools like Postman, SQL, and JIRA
• Good understanding of web applications and backend interactions
• Clear communication and structured problem-solving approach

Good to Have

• Basic scripting knowledge (Python or Shell)
• Familiarity with cloud environments and system monitoring

If you're looking to build your career supporting real products with real users, this is the right space.

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