Analytics Team Lead

Title : Team Lead - Analytics

Location : Bangalore

Shift : Rotational Shift -based as per business requirements

Role Summary / Job Purpose

The Team Lead Analytics will be responsible for managing data reporting, generating actionable insights, and driving continuous improvement initiatives across the Global Support Centre. The role ensures data accuracy, supports business decision-making, and enhances operational efficiency through analytics, automation, and governance.

Key Responsibilities

• Develop interactive dashboards and reports using Power BI
• Extract, transform, and analyze data using Power Query and SQL
• Perform advanced data analysis using Excel (including macros and automation)
• Identify trends, patterns, and insights to support business decisions
• Automate repetitive reporting tasks to improve efficiency
• Collaborate with stakeholders to understand data requirements
• Support implementation of AI-based solutions where applicable
• Data Visualization & Reporting: Power BI, Power Query
• Advanced Data Handling: Excel (Macros, Automation)
• Database Management: SQL
• Emerging Technologies: AI Generalist
• Prepare data-driven presentations and reports for stakeholders.
• Identify process gaps and develop structured improvement plans.

Required Skills

• Strong experience in Power BI and Power Query
• Advanced knowledge of Microsoft Excel (Macros/VBA preferred)
• Proficiency in SQL for data extraction and manipulation
• Analytical thinking with attention to detail
• Basic understanding of AI/ML concepts (AI Generalist)

Behavioral Skills

• Strong interpersonal and stakeholder management skills
• Excellent written and verbal communication
• Analytical thinking and problem-solving ability
• Ability to multitask and manage priorities in a fast-paced environment