Position Overview:

We are seeking an AI Integration & Automation Engineer to design and implement intelligent automation workflows, API-driven integrations, and AI-powered solutions across enterprise applications and IT systems.
This role will focus on building scalable, secure, and efficient automation frameworks that reduce manual effort and enable predictive, self-healing IT operations.

Key Responsibilities:

Application & API Integrations:

Develop and maintain API-based integrations between enterprise platforms such as Atlassian (Jira, Confluence), Freshservice, Workday, CRM systems, Genesys phone system, and other IT tools.
Design middleware and microservices for seamless data exchange and process orchestration.

Automation Workflows:

Build end-to-end automation workflows for IT operations, incident management, and business processes using Power Automate, Python, Ansible, and RPA tools.
Implement event-driven automation for real-time system responses and alerts.

AI-Driven Automation:

implement LLM-based solutions for intelligent ticket classification, automated knowledge base generation, and conversational IT support.
Deploy NLP-powered chatbots and virtual assistants for self-service IT and workflow automation.
Integrate AI/ML models for predictive analytics, anomaly detection, and proactive system optimisation.
Utilise cloud AI services (Azure AI, AWS AI) and MLOps pipelines for scalable AI deployments.

System Optimisation & Monitoring:

Ensure integrations and workflows are secure, scalable, and resilient.
Implement observability and monitoring for automated processes and AI models.

Collaboration & Documentation:

Work closely with IT, Applications, and Business teams to gather requirements and deliver solutions.
Document integration architectures, automation workflows, and AI models for compliance and knowledge sharing.

Required Qualifications

Bachelor's degree in computer science, IT, or related field.
6+ years of experience in application integration, automation engineering, and API development.
Knowledgeable in Atlassian products, Freshservice, Workday, CRM tools, cloud services, Genesys phone system, and other IT systems.
Strong proficiency in Python, REST APIs, JSON, and automation platforms.
Hands-on experience with LLMs (OpenAI, Gemini, Hugging Face, Anthropic) and AI/ML frameworks (TensorFlow, PyTorch)
Knowledge of IT security principles and compliance standards.

AI Integrations & Automation Engineer