(USA) Staff, Technology Operations

• Own the end-to-end All Hands program: agenda planning, content intake, narrative development, speaker prep, run-of-show, and facilitation. 

• Partner with leaders to translate priorities into clear, compelling updates (wins, metrics, roadmap, risks, decisions). 

• Manage production logistics (invites, tech checks, recordings, Q&A moderation, follow-ups) and publish post-meeting artifacts. 

• Establish a repeatable All Hands operating model (cadence, templates, timelines, and quality standards). 

• Design and run team engagement programs (recognition, awards, kudos, celebrations, team culture moments) that reinforce desired behaviors and improve connection. 

• Build lightweight processes for nominations, selection, and communications; ensure programs are inclusive and scalable. 

• Coordinate team events and measure engagement effectiveness via participation and feedback. 

• Own and maintain the centralized business calendar across key cadences (All Hands, QBR/MBR, leadership meetings, planning milestones, major launches). 

• Manage scheduling conflicts, dependencies, and stakeholder availability; ensure calendar hygiene and clear ownership. 

• Publish forward-looking views and reminders to improve preparedness and reduce last-minute churn. 

• Plan and coordinate offsite logistics end-to-end: objectives alignment, agenda support, venue/vendor coordination, travel guidance, budget tracking (if applicable), and day-of execution. 

• Ensure offsites produce actionable outputs (decisions, commitments, action items) and that follow-ups are documented and tracked. 

• Own the operating model for QBRs, MBRs, and other business reviews: timelines, content standards, templates, pre-reads, and facilitation support. 

• Drive content intake and consolidation; ensure materials are decision-oriented, consistent, and executive-ready. 

• Track actions, decisions, and follow-ups; maintain a backlog of themes and recurring issues for continuous improvement. 

• Manage logistics for leadership meetings: scheduling, agendas, pre-reads, attendee coordination, and meeting operations. 

• Ensure meetings run efficiently with clear outcomes, timekeeping, and documented decisions/action items. 

• Maintain a consistent cadence and structure to reduce overhead and improve decision velocity. 

• Own leadership documentation and presentation workflows: drafting support, formatting, version control, and publishing. 

• Maintain a centralized repository for leadership materials (decks, pre-reads, decision logs, action trackers), ensuring it is organized, searchable, and current. 

• Establish documentation standards (naming conventions, templates, review cadence, access controls). 

• Own the team’s communication strategy and channels (announcements, weekly updates, key changes, reminders), ensuring clarity and consistency. 

• Create reusable comms templates and a predictable cadence to reduce ad hoc requests. 

• Partner with leaders to craft messages for sensitive or high-impact updates and ensure alignment across stakeholders. 

• Partner closely with leadership, product/engineering/program teams, and enablement partners to align on priorities and ensure consistent messaging. 

• Influence without authority to drive adoption of standard cadences, templates, and communication norms. 

What You'll Bring...